Support

We're a small team and we read every message. Most replies go out within 24–48 hours (Melbourne, Australia time).

What to include in your email

Including these helps us help you faster:

• Your registered email (the one you signed up with).
• A short description of what happened and what you expected.
• Approximate time the issue occurred (your local time + timezone).
• Screenshots if visual, or a brief screen recording for tricky flows.
• If it's about a transaction: the request title, the other party's display name, and the approximate amount.

Common topics

• Refunds and disputes — see Terms §5 Refunds & disputes. Always raise the issue in in-app chat before tapping "Complete".
• Payouts and fees — see Terms §4 Payment, escrow & payouts. Funds release automatically 7 days after the meet-up unless a dispute is opened.
• Account deletion — in the app: Settings → Account → Delete Account. See also Privacy §5 Your rights.
• Identity / flight verification — see Terms §8 Verification & trust.
• Privacy or data requests — see Privacy §5 Your rights.

Reporting a security issue

If you believe you've found a vulnerability, please email support@getbuyforme.app with the subject "Security Report" and avoid public disclosure until we've had a chance to respond. We don't run a paid bug bounty yet, but we credit responsible reporters.

Business and press

Partnership, press, or business enquiries — email support@getbuyforme.app with "Business Enquiry" in the subject line.